09bb Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the 09bb platform ("Platform", "we", "our") and its users ("you", "user"). By registering on or continuing to use our platform, you are considered to have fully accepted all provisions of these Terms.

09bb is an online gaming and betting platform that provides slots, casino games, cricket betting and various other gaming services for users in Bangladesh. The platform operates in a secure and reliable environment and uses SSL encryption to ensure fair play.

1.1 Applicability of Terms

These Terms apply to all services, games, promotional offers and all sections of the 09bb website. This includes:

• Website browsing and account creation
• All gaming activities and betting transactions
• Receiving and using bonus and promotional offers
• Financial transactions (deposits and withdrawals)
• Communication with customer support

1.2 Amendment of Terms

09bb reserves the right to change, amend or update these Terms at any time. Registered email addresses will be notified of significant changes. If you continue to use the platform after any changes, you will automatically be considered to have accepted the new Terms. It is therefore recommended that you visit this page regularly.

2 Account Registration

A valid personal account must be created to enjoy the full services of the 09bb platform. You must provide true, accurate and complete information when completing the registration process.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth and contact information provided at registration must be true and accurate.
• The account is for personal use only — it may not be operated on behalf of or by allowing use by third parties.
• It is your responsibility to keep your password and login details completely confidential. Do not share this information with anyone else.
• Any changes to account information must be reported to customer support immediately.

2.2 Identity Verification (KYC)

09bb reserves the right to verify a user's identity at any time. You may be asked to submit any one of the following valid identity documents, particularly before processing a withdrawal request:

• National Identity Card (NID)
• Scanned copy of passport
• Driving licence
• Bank statement or proof of mobile banking transaction

If the required KYC documents are not submitted, the account may be temporarily restricted.

3 Age Verification and Eligibility

By completing the registration process, you confirm that you are at least 21 years of age. If you register by providing a false age, your account will be permanently closed and deposited funds may be forfeited.

3.1 Geographic Eligibility

09bb provides services for users in Bangladesh. If you use the platform from a region or country where online gaming is legally prohibited, that responsibility is entirely yours. 09bb bears no liability for violations of local law.

3.2 Multiple Account Prohibition

Operating multiple accounts from the same individual, the same household, the same device or the same network is strictly prohibited. If such activity is detected, all associated accounts will be closed.

4 Deposits and Withdrawals

09bb supports popular mobile banking methods in Bangladesh for secure and fast financial transactions.

4.1 Financial Transaction Restrictions

• Making deposits using a third-party payment account is prohibited.
• If money laundering or suspicious financial transactions are detected, the associated account will be suspended immediately.
• Withdrawal requests can only be cancelled before processing has begun.
• Withdrawals may be temporarily suspended during the verification process.
• In cases of fraudulent transactions, 09bb reserves the right to notify the relevant legal authorities.

4.2 Currency and Conversion

All transactions on the 09bb platform are conducted in Bangladeshi Taka (৳ / BDT). Conversion at the current market rate may apply for transactions in foreign currencies.

5 Bonuses and Promotions

09bb offers various types of bonuses and promotional offers. Each offer has its own terms and conditions, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

5.2 VIP Cashback

09bb's VIP program has three tiers, determined based on gaming experience and activity:

• Bronze — weekly cashback up to 0.5%
• Silver — weekly cashback up to 1.0%
• Gold — weekly cashback up to 1.5%

5.3 General Bonus Terms

• The specified wagering requirement must be met before bonus funds can be withdrawn.
• 09bb reserves the right to cancel a bonus if bonus abuse or fraudulent activity is detected.
• It is not possible to have multiple bonuses active at the same time, unless specifically stated in the promotion's terms.
• 09bb reserves the right to change the detailed terms of the bonus program.

6 Gaming Rules

All games on the 09bb platform are operated impartially and fairly. Each game has its own rules, which are detailed on the game page.

6.1 Game Results

• The results of all games are determined by a Random Number Generator (RNG).
• If a result is uncertain due to a technical error, the bet may be considered void.
• Any objection to a game result must be raised with customer support within 48 hours.
• If a technical disruption occurs during a game session, 09bb may arrange for the game to be replayed.

6.2 Betting Limits

Specific minimum and maximum bet limits are set for each game and betting market. These limits are clearly displayed in the game interface. 09bb reserves the right to change these limits under special circumstances.

6.3 Cricket Betting Rules

• In cricket betting, results are confirmed only after the designated match or event has been completed.
• If a match is abandoned or suspended, the bet may be considered void.
• In live betting, odds may change based on real-time information.

7 Prohibited Activities

The following activities are strictly prohibited on the 09bb platform and, if detected, will result in the immediate closure of the account:

• Creating multiple accounts to claim bonus benefits
• Using software, bots or automated systems to operate games
• Deliberately exploiting game vulnerabilities or technical errors
• Money laundering or conducting illegal financial activities
• Unauthorised access to another user's account
• Harassing behaviour toward customer support or other users
• Operating an account under a concealed identity using false information
• Attempting to hack or carry out cyber attacks against the platform
• Match fixing or illegal interference in sports events

If evidence of any of the above prohibited activities is found, 09bb reserves the right to forfeit the account balance and take legal action.

8 Account Suspension and Closure

8.1 Rights of 09bb

09bb reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of any provision of these Terms and Conditions
• Failure to verify identity or providing false information
• Suspicious financial activity or evidence of fraud
• Using the platform from a restricted region
• Extended period of inactivity

8.2 Voluntary Account Closure

You may close your account at any time by contacting customer support via live chat or email. Any pending withdrawals must be completed before the account is closed. Unearned bonuses will be forfeited upon voluntary account closure.

9 Privacy & Data Protection

09bb places the highest importance on the privacy of users' personal information. Full details of how your information is collected, stored, and used can be found on our Privacy Policy page.

9.1 Data Collection & Use

• Personal information required for registration and identity verification is collected.
• Financial transaction data is processed with the highest level of security through SSL encryption.
• Personal information is not sold to third parties.
• Information may be disclosed to authorities where required by legal obligation.

9.2 Cookie Policy

09bb uses cookies to improve website services. Cookies can be managed by changing your browser settings, though this may affect the functionality of certain features.

10 Limitation of Liability

To the maximum extent permitted by applicable law, 09bb bears no liability in the following cases:

• Losses caused by technical errors, server downtime, or internet connection disruptions
• Losses caused by errors or delays in third-party services (bKash, Nagad, Rocket)
• Account information being compromised due to the user's own carelessness or negligence
• Service disruptions caused by unforeseen circumstances or force majeure events (Force Majeure)
• Financial losses incurred by the user through gaming activity

09bb always strives to improve service quality and resolve interruptions, however a 100% uninterrupted service cannot be guaranteed.

11 Responsible Gaming

09bb places the highest priority on responsible gaming. Gaming is for entertainment — not as a source of income.

11.1 Our Commitment

• Actively working to identify problematic gaming behaviour among users
• Providing self-exclusion (Self-Exclusion) and deposit limit setting facilities
• Providing information and support related to responsible gaming
• Taking necessary measures to prevent minors from using the platform

To learn more about responsible gaming, visit our Responsible Gaming page. If you are experiencing any issues, contact our 24/7 live chat support.

12 Dispute Resolution

Any dispute between 09bb and a user will be addressed with an attempt to resolve it through discussion.

12.1 Complaint Process

• Complaints must first be submitted to customer support via live chat or email.
• After a complaint is received, the team will attempt to respond within 72 hours.
• Complex matters may take more time — in such cases, progress updates will be provided.
• Disputes regarding game outcomes must be raised within 48 hours of the incident.

12.2 Applicable Law

These Terms and Conditions shall be governed by the applicable laws of Bangladesh. In the event of any dispute, both parties will make every effort to reach an amicable resolution.