09bb Privacy Policy

Introduction and Scope of Application

09bb operates an online gaming and betting platform for users in Bangladesh. We treat the privacy of personal information of every user registered on and using our platform with the highest importance.

This Privacy Policy applies in the following situations:

• When browsing or using the 09bb.cam website;
• When registering an account or logging in to the 09bb platform;
• When playing any game, depositing money, or making a withdrawal;
• When contacting customer support;
• When participating in promotions or bonus programs.

If you do not accept the terms set out in this Policy, you may not use our services. No person under the age of 18 will be permitted to register or use this platform. In Bangladesh, our services are available only to persons aged 21 or older.

What Information We Collect

To provide services on the 09bb platform, we may collect the following types of personal information:

2.1 Information Provided Directly

• Full name, date of birth, and gender;
• Email address and mobile number;
• National ID number or passport number (for identity verification);
• Current address;
• Financial transaction details — such as bKash, Nagad, Rocket, or bank account information;
• Account login credentials (passwords stored in encrypted form).

2.2 Automatically Collected Information

• IP address and device identification information;
• Browser type and operating system;
• Session logs — login time, type of activity, and duration;
• Information collected from cookies and web beacons;
• User gaming history and betting patterns.

2.3 Information Received from Third Parties

Information may be verified through trusted third-party sources for identity verification or fraud prevention. Only the minimum necessary information is used in such cases.

Purpose of Using Information

09bb uses the information collected for the following purposes:

• Account Management: Creating, verifying, and maintaining user accounts;
• Processing Financial Transactions: Safely completing deposit and withdrawal requests;
• Providing Customer Support: Ensuring problem resolution and assistance;
• Security and Fraud Prevention: Identifying unauthorized access and suspicious activity;
• Age and Identity Verification: Ensuring services are provided only to eligible users;
• Meeting Legal Obligations: Complying with applicable laws and regulations;
• Service Improvement: Enhancing user experience and platform quality;
• Responsible Gaming: Identifying signs of excessive gambling and providing necessary support.

Information Sharing and Disclosure

09bb never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technical infrastructure management. These parties receive information only for their assigned tasks and operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may need to be disclosed due to court orders, lawful requests from government authorities, or legal obligations. In such cases, only the necessary information will be provided within the limits of the law.

4.3 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new authority. Users will be notified in advance in such cases, and the same privacy protections will remain in place.

Data Security Measures

09bb uses industry-standard technologies and practices to protect your personal information. The key components of our security framework are as follows:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology;
• Password Hashing: User passwords are never stored in plain form — strong cryptographic hashing is used;
• Access Control: Only authorized personnel may access a limited amount of information as needed;
• Server Security: Data is protected through firewalls, intrusion detection systems, and regular security audits;
• Regular Reviews: Security practices and technologies are regularly reviewed and updated.

While we take every possible precaution, no method of data transmission over the internet is completely secure. However, we are committed to keeping every risk to a minimum.

Cookies and Tracking Technologies

The 09bb.cam website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types and Purposes of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security;
• Functional Cookies: To remember your preferences, language, and settings;
• Analytics Cookies: To measure site usage and improve the quality of services.

6.2 Cookie Control

You can disable cookies at any time through your browser settings. However, disabling essential cookies may mean that some features of the platform are no longer available to you.

Data Retention Period

09bb retains collected personal information only for as long as necessary. The retention period follows the guidelines below:

• Active accounts — information is retained for as long as the account remains active;
• After account closure — information may be kept for a set period to meet legal obligations;
• Financial transaction records — retained for the period required under applicable law;
• Customer support communications — kept for the time needed to resolve issues.

Once the retention period ends, information is securely deleted or anonymized in a way that it can no longer be linked to any specific individual.

Your Rights and Controls

As a user of 09bb, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You may find out at any time what information we hold about you. Contact customer support to request a copy of this information.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. It is your responsibility to provide accurate information.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be kept for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to specific uses of your information. When we receive such a request, we will review it within a reasonable time.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us:

[email protected]

Or get support in Bengali through the platform's 24/7 live chat.

Children's Privacy

09bb's services are under no circumstances intended for minors. We do not knowingly collect information from any person under the age of 21. If it comes to our attention that a minor has registered, we will immediately delete the relevant account and information.

If you suspect that a minor has registered on our platform, contact us at [email protected].

International Data Transfers

09bb primarily serves users in Bangladesh. However, for technical infrastructure reasons, data may sometimes be processed on servers in other countries. In such cases, it is ensured that the data is handled under internationally recognized privacy protection standards.

Before transferring data to a third country, we confirm that adequate data protection measures are in place in the destination region, or that protection is ensured through appropriate agreements.

Responsible Gaming and Use of Data

09bb is deeply committed to responsible gaming. By analyzing data on your gaming activity, we can identify problematic behavior and take necessary steps. The use of data for this purpose is in the interest of your long-term wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

09bb may review and update this Privacy Policy from time to time. For significant changes, we will notify users in the following ways:

• By posting a prominent notice on the website;
• By sending a notification to the registered email address;
• By informing users of the update at login.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy. For this reason, it is recommended that you review this page regularly.

Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Email:  [email protected]
• Live Chat:  24/7 support available in Bengali

We take all complaints seriously and try to respond within a reasonable time.